NDIS Support Coordination


I'm looking for

A Support Coordinator who understands me

No matter where you are in your NDIS journey, have a chat to our friendly team today about how we can help you maximise your plan and coordinate your supports.

As your support coordinator we will help build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.

How Does Support Coordination Works

What our Support Coordinators Can Do For You

Your Support Coordinator will listen, think creatively and work hard to make things happen to help you navigate the NDIS. This will help you make the most of your funding and live your best life.

Understand Your NDIS Goals & Needs

Help you understand and implement the right services and supports.

Choose the right Support for your needs

Really take the time to work through your unique goals and needs.

Connect with the right NDIS Support

Connect you with your community, mainstream and government services.

Prepare You for Review of Your NDIS Plan

Help you prepare for your review, identifying barriers, resolving issues and planning ahead.

Answer Phone Calls for Your Needs

Provide you with their mobile number and be available, as agreed.

Work with You to Develop Your Independence

Provide you with their mobile number and be available, as agreed.

Why Choose Us

Oyster Care Support Coordination

Customise Keywords here for Oyster Care Support Coordination NDIS Registered Provider. 


Oyster Care is a NDIS registered (National Disability Insurance Scheme) Provider based in Sydney specialised in Disability Support, Disability Accommodation (SDA, Short Term, Medium Term), Community Participation, Domestic Assistance, Allied Health, and In-Home Aged Care.

We provide individualised support to people with disability and assist in managing existing support systems. We are also an approved provider for Aged Care (In Home Care) Services. We work closely with the participant, their family, support coordinators and plan managers to provide quality support and resources to help them achieve their goals. 

Your Support Coordinator will listen, think creatively and work hard to make things happen to help you navigate the NDIS. This will help you make the most of your funding and live your best life.

Support Coordination Benefits with Oyster Care

Registered NDIS Provider in Sydney providing a range of services to the participants.

Support Coordination is all about enhancing your ability to manage and direct your own services. It provides the flexibility to help you find the community, employment and accommodation options that are right for you.

You’ll be able to take advantage of benefits such as:


  • Co-ordination of services
  • Early intervention and timely service responses
  • Consistent monitoring of the performance of services
  • Increased quality and safeguards

Afford’s Support Coordination team offers recovery coaching, designed to support people with psychosocial disability.


Working with a one on one recovery coach, we can assist you in identifying your strengths, personal abilities and aspirations, to utilise them to build effective management plans for your wellbeing.


Recovery oriented practice acknowledges that recovery is not necessarily about a cure but instead assisting people in living a full and meaningful life. It is a strength-based approach that is underpinned by strong and respectful relationships. Each person’s journey will be different.


The recovery coaches also work in partnership and collaboration with your clinical mental health services.

A Specialist Support Coordinator offers a higher level of Support Coordination which may include managing complex challenges in health, education or housing.


Your Specialist Support Coordinator is likely to have a specified and relevant qualification that allows them to assist you in navigating the NDIS.

The desired outcome of Specialist Support Coordination is that complexities and barriers affecting a person’s capacity and ability to implement their plan are reduced.

I need to understand

I need to know more about Support Coordination

Your Support Coordinator will listen, think creatively and work hard to make things happen to help you navigate the NDIS. This will help you make the most of your funding and live your best life.

A Support Coordinator will help you make the most of your NDIS funds and work towards your goals once your budget has been approved.

You might need short-term assistance with identifying and managing supports, or long-term assistance that includes coordinating providers, signing service agreements and becoming more independent. You may even require specialised management of your needs.

Your Support Coordinator will help you to find the providers that best fit your needs and offer the right level of support for your requirements today. Over time, they will work towards boosting your skills and confidence.

The goal is to facilitate your enjoyment of an ordinary community life while growing your capacity.

There are three levels of Support Coordination, each designed to meet different levels of need. The level you are funded for will be outlined in your plan.


  1. Support Connection
  2. Coordination of Supports
  3. Specialist Support Coordination

In putting your plan into action, your Support Coordinator will:

  • Use their training and local knowledge to offer you a broad choice of providers and solutions.
  • Allow you control over the supports you receive, including how and when you receive them.
  • Manage service delivery, including setting up Service Agreements.
  • Work with you to monitor your progress, continuously refining and reviewing. Help prepare you for reviews of your NDIS plan and report to the NDIA.

Support Coordination is not automatically included in your NDIS budget, so you will have to request it at your NDIS Planning Meeting.

Whether it’s your first or fifth meeting, the NDIA will determine whether Support Coordination is ‘reasonable and necessary’ when assessing your eligibility.

When evaluating if Support Coordination is suitable for you, the NDIA will take into account how new you are to the NDIS and if you need to build confidence and skill to manage the complexities of the system.

The informal assistance you already have in place (like family) will come into play as will any major changes you’re going through, including big life transitions or changes to accommodation. Other complex needs you might have will also be considered.

Since the NDIA wants you to build your skills and confidence, as these increase over time, your level of Support Coordination should decrease.

As a result, Support Coordination is not offered on an ongoing basis, but is funded plan by plan.

Heading into your Planning or Plan Review meeting, you should be prepared to detail how Support Coordination will help you keep building capacity and achieve your goals. It’s important that you’re armed with the documentation and details you need to present your case.

As a general rule, you could expect to receive 1-9 hours of funding per month for Support Coordination, depending on your level of need.

The great news is, you get additional funds to cover the cost of Support Coordination, which means it doesn’t eat into the funding you have available for other services and supports.

If you’d like to change Support Coordinators mid Plan Review, you don’t need to consult the NDIS. You just need to double check the service agreement you have with your current provider to understand their notice period, inform them of your intentions, and make the switch.

There are 3 levels of Support Coordination that can be included in your plan, and the level you are funded for will be outlined.


  1. Support connection
    Designed to increase your capacity to connect with informal, community and funded supports.
  2. Coordination of supports
    Focuses on building the skills to understand and implement your plan. A Support Coordinator will assist you with choosing providers who will deliver supports best suited your needs and requirements. They also help you maintain relationships with providers, increase your independence and manage service delivery.
  3. Specialist support coordination
    Designed specifically for participants requiring a higher level of support, where there are additional or complex needs or high-level risks. Your Specialist Support Coordinator will normally be an experienced practitioner like a psychologist or social worker.

Your planner will assess your full situation to determine what level of support is reasonable and necessary for you to achieve your goals.

Support Coordination and Plan Management are similar in that they both assist you with making the most of your NDIS budget, but they differ in some key respects.

Your Support Coordinator will assess your situation and goals, interpret your plan and work out what combination of providers are the best fit for your needs.

They will also help build connections with providers, community and government networks to assist you with living a more fulfilled life. But they don’t look after the financial side of things.

Plan Managers are the ones who sort out your finances – they’re like your own NDIS bookkeeper.   

Invoices from your providers are received and paid by your Plan Manager. Plan Managers also claim your funds from the NDIS portal and will provide you with a snapshot of where you are at.

Both Plan Management and Support Coordination are funded by the NDIS and you need to ask for both in your planning meeting. With Support Coordination, you need to prove that it is ‘reasonable and necessary’ for you to build your capacity and meet your goals.

With Plan Management, there are no conditions for funding and there’s a good chance that you’ll receive it, if you ask for it in your planning meeting.

You can receive funding for Support Coordination and Plan Management in the one plan. Since your Support Coordinator and Plan Manager offer complementary services, they can work closely to ensure that most of your bases are covered in bringing your plan to life.

While Plan Management allows you to access both registered and non-registered providers, giving you choice and opportunity, it doesn’t, however, help you choose the right provider, that’s the role of your Support Coordinator.

There are three types of support budgets that may be funded as part of your NDIS plan. They are your:

  1. Core Supports Budget.
  2. Capacity Building Supports Budget.
  3. Capital Supports Budget.

Since the objective of your Support Coordinator is to help you build your independence and skills (ie. Your capacity), Support Coordination falls under your Capacity Building Supports Budget.

Your Support Coordination budget is approved during the plan review process and is a set, annual number of hours. It is created for your Support Coordinator to help you action your plan.

Your Capacity Building Supports Budget can only be used to purchase approved, individual supports. These might also include:

  • Improved Living Arrangements: Support to help you find the right place to live and to keep it well maintained.
  • Increased Social and Community Participation: development and training to increase your skills so you can participate in community, social and recreational activities.
  • Finding and Keeping a Job: employment-related support, training and assessments that help you find and keep a job.
  • Improved Relationships: support for developing positive behaviours and interactions with others.
  • Improved Health and Wellbeing: exercise or diet advice to manage the impact of your disability. (Memberships are not funded as part of this).
  • Improved Learning: training advice to help you move from school to further education.
  • Improved Life Choices: Plan Management to help you manage your plan, funding and paying for services.
  • Improved Daily Living: Assessment, training or therapy to help increase your skills, independence and community participation.

Unlike your Capacity Building Budget, Your Core Supports Budget is designed to assist you with everyday living.

This can include assistance with daily needs around the house; consumables; participation in social and community activities and transportation.

Your Capital Supports Budget could include higher-cost assistive technology (lower cost normally falls under Core Support) and home modifications.

When it comes to funded supports, the non-NDIS-related assistance from family, friends and other community and government services do not fall under any of these support categories.

A support, or service provider, is a business or organisation that delivers funded services.

These can include not-for-profits or charities, companies including sole traders, or other type of businesses. Those who are registered with the NDIS are called ‘NDIS registered providers’.

There are close to 18,000 providers registered across Australia. Registering can be a time consuming and expensive process, so even though it’s an option for all providers to become NDIS registered, some choose not to.

Many businesses are new or quite small and it doesn’t make sense for them to register, but they may still bring passion, commitment and quality services to the lives of people with disabilities.

The tangible difference between registered and non-registered providers is that those who are registered can claim their invoices with the NDIS directly.

If you are Self Managed, you will need to pay unregistered providers direct and claim the funds back from the NIDS through the NDIS portal.

If you are Plan Managed, the invoice gets sent directly to your Plan Manager, and they claim the funds from the NDIS and pay your provider directly.

If you are Agency Managed, you can only use NDIS registered providers.

Book A Discovery Call

Learn How Oyster Care Can Help You with your NDIS Journey.


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What is Support Coordination?

Support Coordination helps you get the most out of your NDIS plan, so you can realise your potential and achieve your goals.

As your Support Coordinator, we will:

Find and connect

with the best supports for you, drawing on our vast national and local network of service providers.

Work with you

to help you understand the details of your NDIS plan, what it covers and how to bring it to life.

Track and prepare

by helping you track the progress of your plan and prepare for your annual plan review

Advise and guide

you throughout your NDIS journey, and assist you with any issues with providers.

Support Coordination can take the stress out of organising your supports. It is what the NDIS calls a ‘capacity building’ support – designed to give you the skills and confidence to handle this yourself in future.

How to choose a Support Coordinator?

You can get NDIS Support Coordination from many organisations, but there are big differences between them. Here’s some important points to look for when you’re making your decision:

Our Support Coordinators at Plan Partners tick all these boxes. We have supported hundreds of people throughout Australia with getting the most out of their NDIS plan – and we would love to help you too. Contact our friendly team to discuss what we can do for you. 

Why should I choose Plan Partners for Support Coordination?


Our specialist Support Coordinators draw on many years of experience in the disability and finance sectors to tailor their services to your individual needs.


We’ll help you bring your plan to life based upon what’s best for you – not anyone else.

Local Knowledge

Our Australia-wide support team have extensive knowledge of local communities and their available services.

More Choices

We give you access to the country's widest range of service providers - both NDIS and non-NDIS registered - so you have informed choice and control over who delivers your services.

Signing up with Plan Partners is simple

Sign up online in just a few simple steps. Alternatively, give our friendly team a call at 1300 333 700 or chat with us.

What are the costs?

If Support Coordination is included in your NDIS plan, there is no cost to you as your NDIS plan will cover it. You can find out by looking under Capacity Building Supports, in Category 7 – Support Coordination. Just make sure you discuss whether you’re eligible for Support Coordination at your planning meeting. For more information on the eligibility criteria for Support Coordination, read our article When are you eligible for Support Coordination to find out more.

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